Strategy · Design · Delivery

Turning complexity into experiences people want to use

Staff product designer with 15 years building consumer and enterprise products where craft, curiosity, and quality compound into outcomes. I shape strategy, do hands-on design, and build the systems that help teams ship better, faster.

Capital One Salesforce Lyra Health athenahealth

Impact areas

01

AI product strategy

Helping organizations design AI-powered experiences people trust — especially in regulated environments where the margin for error is small.

02

Design foundations & governance

Building the frameworks, standards, and cross-functional alignment that let teams ship AI experiences responsibly and at scale.

03

0-to-1 product design

Taking ambiguous problem spaces and turning them into shipped products — from research and strategy through prototyping and launch.

04

Team building & mentorship

Scaling design teams from zero and developing designers at every level through honest mentorship and collaborative environments.

Case studies

Salesforce AI Prospecting
Salesforce GenAI 0-to-1

Reimagining B2B prospecting with AI

Led strategy and design for an AI-powered prospecting tool from concept pitch to Dreamforce announcement in under a year.

UX Lead & Principal Strategist
Lyra Health
Lyra Health HealthTech 0-to-1

Building a mental health marketplace from the ground up

Joined as sole designer at Series B, solved a core trust problem, built the design function, and laid foundations for a $4.5B category leader.

Founding Designer → Design Manager
Salesforce Sales Enablement
Salesforce 0-to-1 Acquisition

From whitespace to platform: building sales enablement

Led the research and strategy that identified a whitespace opportunity, informed an acquisition, and shipped a new product that grew to 94 enterprise customers.

Principal Designer & Strategist → Design Manager
Salesforce GenAI
Salesforce GenAI Org Design

Designing enterprise-ready GenAI for CRM

Organized a cross-cloud collaboration that built Salesforce's first GenAI experience framework and influenced the creation of Einstein Copilot.

Design Manager & Lead Strategist
Capital One AI Design
Capital One GenAI Strategy & Governance

Establishing trustworthy AI design at a Fortune 100 bank

Created the AI Design Studio, UX governance program, and cross-functional alignment model for responsible generative AI experiences in regulated finance.

Sr. Manager, Gen AI Experiences
Confidential
Epocrates Provider Directory
Epocrates / athenahealth HealthTech User research

Redesigning clinical search for healthcare providers

Led user research that reframed a low-engagement provider directory into a smart referral tool — uncovering how physicians actually make referral decisions.

Senior UX Designer

A bit about me

Paula Rigoli

I've spent 15 years on products where the design bar actually matters — where craft decisions compound into trust, and trust compounds into what the company becomes. I've built design functions from scratch, shipped platforms that connect thousands of people, and figured out how AI should show up in products real people depend on.

I'm at my best on hard problems: the ones where the user journey is emotionally complex, the system underneath is genuinely complicated, and the only path forward is doing the unglamorous work that makes it feel effortless. I shape strategy, do the hands-on design, and build the frameworks that help teams ship better, faster.

View resume
Education
MIT
Designing and Building AI Products and Services
UNC Chapel Hill
MS, Human-Computer Interaction
Brigham Young University
BA, Comparative Literature
GenAI Design UX Strategy Design Systems Consumer Products Marketplace Design Enterprise SaaS Healthcare 0-to-1

Interested in working together?

I'm open to Staff Product Designer roles and design leadership opportunities — especially at the intersection of AI, fintech, healthcare, and consumer marketplace products.